Course Description
2-Day Design Thinking for Employee Experience
2-Day Design Thinking for Employee Experience
The 2-day Design Thinking for Employee Experience course provides an engaging learning experience to help Human Resources, Learning and Development, and other people-focused managers understand how Design Thinking can improve employee engagement.
Design Thinking is increasingly entering the world of Human Resources Management. This two-day Employee Experience (EX) program enables the practitioner to use Design Thinking as a framework to identify and define what matters to people in the organisation.
Deploying successful strategies using Design Thinking for employee experience can benefit your organisation significantly, including improved business outcomes, increased employee satisfaction, and enhanced innovation.
This course is suited for people teams who want to gain more insights into Design Thinking to apply this framework to build engaging experiences that ultimately improve employee engagement and employee effectiveness at making strategy, reality.
Areas we will cover are:
- How to develop an employee-focused vision and employee value proposition
- How to design employee experiences that will have an impact on the well-being of employees
- How to ensure alignment between stakeholders around how to ensure engaged and effective staff
Participants will work with key tools and terminology and learn how to apply Design Thinking to employee experiences in a people-focused context.
This hands-on course entails engaging on a relevant people related challenge. Through ‘Learning by doing,’ participants will then be able to apply lessons learned as soon as they return to the workplace.
The tools we practice during these two days include Stakeholder Mapping, Value Network Mapping, Employee Personas, Employee Journey Mapping (Employee Insights), Service Scenario Mapping, Prototyping and many more.
Early Bird Price
R9 995
Length
2 days
Language
English
Standard Price
R12 495
Involvement
8 hours a day
Course Type
In-person or online
WHO IS THIS FOR?
This course is for Human Resource people and Managers who are people focused that want to apply Design Thinking to human related challenges within their organisation.
From senior executives, to heads of different areas, this course will help you design employee engagement strategies based on sound design principles.
LEARNING BY DOING
The major part of the two days, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, because that is at the core of Design Thinking. Furthermore, the tools we will be using are fundamental
in Design Thinking. Lastly, during this 2-day course you will be working on a general case. However, it is also possible to work on your own case or challenge by reflecting during the course on how you would integrate Design Thinking within your own case.
WHAT WILL YOU LEARN?
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in how to ensure a happier culture.
Learn how to:
- Use Design Thinking to innovate in Human Resources and create a human centred organization, where people feel recognized, motivated and engaged;
- Conduct focused research within your organization to gather important insights, such as empathic interviews and other research techniques;
- Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas
- Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.
This video gives you a glimpse on our Design Thinking Trainings with a leading global organisation.
Meet your instructors
Robert Bloom
Director and Managing Partner DTA South Africa
Robert is the founder and managing partner of DT Academy South Africa, blending design thinking and systems thinking to help people co-create preferred futures.
Sally Acton
CEO Torque Solutions
Sally is dedicated to revolutionising the workplace, making it not just more productive but also a place of joy and fulfilment.
We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.